All Orders

1. All Prices as stated overleaf are exclusive of vat(fixed for 3 months).

2. Prices are based upon all items being ordered in one batch, excluding alternatives. If all items are not ordered in one batch, we reserve the right to alter prices.

3. Prices exclude delivery on orders below £500.00. The charge for delivery is available on request.

4. Prices are based on PJL standard specification, unless specified. Any variation from sizes, styles, timbers etc... listed may result in alteration of quotation. Windows are generally direct glazed unless stated.

5. Unless stated, all glazing is supplied loose with no seals, compounds, tapes etc supplied. All windows have PJL standard ironmongery included and fitted. Different colours and options are available. Doors are supplied without any ironmongery unless stated, prices are available upon request.

6. A 50% non-refundable deposit of the total order value is required prior to the commencement of the manufacture.

7. If full settlement is received at the time of order confirmation, we can offer a 2% discount of the total order cost.

8. If a site visit is required to confirm dimensions prior to manufacture, the cost is included within the quoted price.

9. Written confirmation of approval of the specification submitted is required prior to manufacture. A copy of the anticipated manufactured order is sent as soon as practicable and must be checked and signed by the customer. Any queries must be raised at this time.

10. The availability stated is from when all details and deposit have been settled. We are unable to programme any manufacture of orders until all details and the deposit are settled. Availability quoted is not guaranteed. And we are not liable for any incurred costs from this availability being relied upon.

11. All external items supplied (unless otherwise requested) will have a protective coating before leaving the workshop. This is a temporary protection coating and we stress that final decoration of items must be carried out without delay to ensure the minimum of timber movement within the item. Staircases are always sent with no decoration.

12. In the case where 'pre-finish' is quoted, this will be as a combination of shop and site decoration as we consider fit for purpose.

13. Full care details for joinery products are available upon request.

14. We do where applicable allow for colour matching within the timber, however we cannot condemn a piece of timber because of its colour alone.

15. It is the customers responsibility to gain any necessary building permission, we cannot accept any responsibility for this not being the case. However, should you require assistance within this matter, we are willing to assist.

16. We cannot be held responsible for any problems with items that have not been treated correctly after their supply.

17. We offer the following guarantees on our products:
All times stated are the later of date of supply or installation.
Hardwood and Softwood Windows - 10 years against rotting providing that adequate and regular surface coatings are applied.
Glazing - 5 years against the failure of hermetical seal ( i.e. misting between panes).
Ironmongery - 12 months manufacturers warranty for locking mechanisms and hinges subject to regular maintenance by customer.
Cosmetic deterioration to handles etc. due to general wear and tear are not covered by this guarantee.

18. We allow a seven day cooling off period from receipt of the order before processing orders. During this time a full refund will be given should you change your mind.

Installation Works

19. Installation works include delivery.

20. Whilst installing items we will fit/replace items with the minimum of disruption and minimise the damage caused as a result of our works.

21. Any plaster, render or brickwork movement as a result of our fitting is to be made good by others, unless expressly stated.

22. We do not allow for the removal of rubbish or scrap items, unless expressly stated.

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Phillips Joinery Ltd, Airfield Industrial Estate, Ashbourne, Derbys DE6 1HA
Tel: 01335 343614 Fax: 01335 300674 email: andy.phillips@phillipsjoinery.co.uk
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